A great facilitator knows how to draw out the ideas and thoughts of others, and to balance competing and diverse perspectives. They are able to ensure everyone involved feel heard and valued. They pay attention to what is going on around them – both the ‘spoken’ and ‘unspoken’.
Facilitators know they don’t have all the answers. Instead, the wisdom is in the room and it’s their role to guide conversations so that those answers, thoughts and perspectives are surfaced and shared as they are genuinely interested and curious as to what the room is saying by continuously asking questions and seek to clarify before sharing the facilitators’ ideas.